Please look below to find answers to our most frequently asked questions.
At this time we are only able to ship within Canada. We are hoping to expand our reach soon.
CANADIAN SHIPPING CHARGES
Up to 30g = $0.90 (approx. 6 postcards)
Over 30 g up to 50 g = $1.27 (approx. 12 postcards)
Over 50 g up to 100 g = $1.90 (approx. 24 postcards)
Over 100 g up to 200 g = $3.12 (approx. 45 postcards)
Over 200 g up to 300 g = $4.34 (approx. 70 postcards)
Over 300 g up to 400 g = $4.98 (approx. 90 postcards)
Over 400 g = $5.00
All orders will be shipped with Canada Post Standard Lettermail or the best postal option available.
ALIEXPRESS & OTHER ITEMS
As of Jan 2022, we have begun testing a new drop-ship program using Modalyst. This allows us to offer additional products sourced from all over the world. We make an effort to find products that should arrive quickly within Canada, but there may be issues. Please contact us right away with any issues you may have.
The average processing time is approximately 1 to 5 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. Some order can take between 5-10 business days to process.
Products with no quality-related issues can be returned within 30 days of receiving your order. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.